Terms and conditions
These delivery terms are valid from April 28, 2020.
Online store
Untuvaa
Yliopistonkatu 33
20100 Turku
Our store sells products to individuals. Product prices include VAT. We reserve the right to
change prices and delivery costs.
Ordering
Products are ordered in the online store by placing an item in the shopping cart and paying for
the contents of the shopping cart via the online payment service. All customer information is
handled confidentially. The contact information requested in connection with the order will not be
used for anything other than the delivery of the order or to clarify any ambiguities in it, unless
otherwise stated. When ordering from the online store, you are required to read and commit to
the delivery terms in force at the time.
Payment and payment methods
The payment service is Klarna Checkout, through which the payment options are invoicing,
payment in installments, payment by card and online banking payment.
By providing information at the checkout, you accept the terms and conditions of Klarna AB
(556737-0431, Norra Stationsgatan 61, 113 43 Stockholm). By clicking the “Buy now” button, you
accept the general terms and conditions of the Untuvaa online store.
Order and payment confirmation
Once we receive your order, we will immediately email you an order confirmation showing your
order details. Always check the contents of the order confirmation. If you have any questions,
please contact our customer service immediately. Save your order confirmation if you need to
contact customer service. When dealing with customer service, always keep your customer
number and order number available. Always check that the contents of the package match the
products on the order confirmation.
You can contact our customer service at:
asiakaspalvelu@untuvaa.fi
Delivery methods and costs
Shipping costs include postage and packaging. In the shopping cart, we present an estimate of
delivery costs according to the primary delivery method in use. You will see the exact delivery
costs after selecting the desired payment and delivery methods for the order. The delivery
methods used depend on the contents and total weight of the shopping cart. At checkout, you
can choose the delivery method suits you best, and the exact delivery cost will be calculated.
Delivery time
Our delivery times within Finland vary depending on the order and delivery method. Exceptions
to delivery time estimates are stated if an item in the shopping cart is out of stock, and we will
also notify you of any delays immediately after ordering.
We are not responsible for delays caused by force majeure, nor are we responsible for indirect
inconveniences caused by delays. Delivery times for the online store can be found on the store
website.
Return policy
Right of cancellation
You have the right to cancel an order within 14 days, without giving a reason. The cancellation
period ends 14 days after the last batch of goods has been received or, in the case of
downloadable products, from the moment the customer receives the order.
To exercise your right of cancellation, you must notify us of your decision to cancel your order in
an unambiguous manner (for example, by letter, post, or email). You can also use our printable
return form, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send your notice of
cancellation before the expiry of the withdrawal period.
Effects of cancellation
If you cancel an order, we will refund all payments received from you to you, including shipping
costs (except for the additional cost of choosing a delivery method other than the cheapest one
we offer), without delay and in any case no later than 14 days after receiving notice of
cancellation. We will make the refund using the payment method you used in the original
transaction, unless you have expressly agreed otherwise, and in any case at no cost to you.
You must return the goods without delay, no later than 14 days after the cancellation notice. The
deadline has been met if you return the goods before the end of that 14-day period.
You are only liable for any depreciation of the goods as a result of any treatment other than that
necessary to establish the nature, characteristics and functioning of the goods.
Unredeemed package
Non-redemption is not the same thing as a refund or cancellation. For non-redeemed packages
for which no separate cancellation notice has been made, we will charge the delivery cost.
Problem situations
If a product is lost or damaged during transport or does not otherwise correspond to your order,
you must report the error within 14 days in writing to the address mentioned in the Right of
cancellation as part of our Return policy or by calling the telephone number mentioned in the
contact information. If the package is clearly damaged in transit, you must immediately make a
complaint to the shipping company of your choice.
About us
Contact us
Untuvaaasiakaspalvelu@untuvaa.fi